Manage FTP Page Inaccessible

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Sep 09, 2024 - 17:05 CDT

Monitoring

Access to the Manage FTP page should now be restored.

Posted Sep 09, 2024 - 14:07 CDT

Identified

We've identified the issue, but it could take as long as an hour to see resolution.

Posted Sep 09, 2024 - 12:38 CDT

Investigating

We are receiving reports that the Manage FTP page in the my.volusion.com account section is not working. It is still possible to access site content through FTP via existing credentials. Only new account creation, changes to current accounts, and credential access is affected.

Posted Sep 09, 2024 - 11:09 CDT

This incident affected: Volusion Platform (Merchant Dashboard).