Phishing Email Attempts
Monitoring - Volusion has identified a phishing attack (sent via WhatsApp text messaging) aimed at merchants attempting to steal login credentials (username / password) used to manage Volusion stores. The messages claim to be from an agent working with Volusion to boost visibility and viewing rates for merchants, and include a link that leads to a fake Volusion login page. If you have received a message of this type and have logged into the fake login page, your credentials have been compromised. We recommend resetting your password through your MyVolusion account.
Sep 16, 09:23 CDT
eWAY order processing
Investigating - We have received reports that our customers using the payment gateway eWAY are experiencing issues processing orders. We are continuing to investigate, and will provide further updates as more information becomes available
Jun 25, 11:32 CDT
V1 Operational
V1 - Merchant Storefront Operational
V1 - Payment Gateway Services Operational
V1 - E-mail Services Operational
V1 - Third-Party Services Operational
V1 - Support Operational
V1 - Dashboard Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Volusion Platform Uptime ?
Fetching
Volusion Payments Uptime ?
Fetching
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 19, 21:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:15 CDT
Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, October 19th from 2:00 PM until 3:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Oct 19, 08:03 CDT
Oct 18, 2021
Rackspace Email Issues
Resolved - This incident has been resolved.
Oct 18, 15:14 CDT
Monitoring - Update from Rackspace - A solution has been put in place and users are beginning to successfully connect to Webmail. Additional updates will be posted as they are available.

Mail delivery is not impacted.
Oct 18, 11:58 CDT
Identified - Engineers have identified the issue and are actively working towards a resolution. Users attempting to access their mailbox via our Webmail interface will experience an error or the page may not load. Some users may experience the following error:

"Too Many Requests. We've had too many requests. Please wait a minute and try again."

We recommend users access their email via a mail client such as Outlook as a workaround.

Email delivery is not impacted at this time.

https://status.apps.rackspace.com/index/viewincidents?group=100
Oct 18, 10:59 CDT
Update - Update from Rackspace

"We are aware of an issue that is affecting our Webmail environment. Users attempting to access their mailbox via our Webmail interface will experience an error or the page may not load. Some users may experience the following error:

"Too Many Requests. We've had too many requests. Please wait a minute and try again."

We recommend users access their email via a mail client such as Outlook as a workaround.

Email delivery is not impacted at this time."
Oct 18, 08:49 CDT
Investigating - We're aware that Rackspace webmail services are currently experiencing connectivity issues. Customers are not able to reach the portal login to access email. Rackspace is currently investigating the issue, for more information please follow thier status page.
https://status.apps.rackspace.com/index/viewincidents?group=100
Oct 18, 08:44 CDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

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