Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 2025 - 11:07 CST
Investigating - We are aware of sites using site designer are experiencing 502 errors. We are currently investigating and will update here when we have more information.
Feb 17, 2025 - 10:53 CST
Volusion Platform Operational
Merchant Storefronts Operational
Payment Gateway Services Operational
Email Services Operational
Third-Party Services Operational
Merchant Dashboard Operational
Support Operational
Volusion Branded Sites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 17, 2025

Unresolved incident: Site Designer store fronts are down.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - This issue has been resolved.
Feb 13, 13:51 CST
Monitoring - We have identified the issue and restored service to affected stores. We are continuing to monitor for any issues.
Feb 13, 11:23 CST
Investigating - Some stores currently using Site Designer are experiencing errors, we are actively investigating.
Feb 13, 10:28 CST
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved - This incident has been resolved. The settings for Automatic Authorize and Capture for PayPal Express can now be re-enabled.
Feb 10, 10:06 CST
Update - PayPal has resolved an issue related to slowness on Premium Checkout but, to avoid issues with orders going forward, we recommend performing the same steps we relayed previously:

1. Navigate to Settings > Payments > More Payment Types
2. Open the Alternative Settings under the PayPal settings
3. Under PayPal Payment Capture Settings > change from Automatic Authorize And Capture to Automatic Authorize, Manual Capture.

Please note that once this change is made, refunds to orders captured automatically can't be refunded in the Volusion admin dashboard. Make sure all orders are dealt with before making this change. If you need to, you can refund the order in PayPal and use an offline payment record to zero out the order in the Volusion Dashboard.

We will continue to post updates here as they become available.

Feb 6, 17:02 CST
Update - We continue to see errors with PayPal payments and are continuing our investigation. The moment we have any new information, we will update you here.
Feb 6, 09:57 CST
Update - We are still investigating this issue, but to avoid issues with orders going forward, perform the following:

1. Navigate to Settings > Payments > More Payment Types
2. Open the Alternative Settings under the PayPal settings
3. Under PayPal Payment Capture Settings > change from Automatic Authorize And Capture to Automatic Authorize, Manual Capture.

Please note that once this change is made, refunds to orders captured automatically can't be refunded in the Volusion admin dashboard. Make sure all orders are dealt with before making this change. If you need to, you can refund the order in PayPal and use an offline payment record to zero out the order in the Volusion Dashboard.

We'll continue to post updates here as they become available.

Feb 5, 17:20 CST
Investigating - We are receiving reports that some orders placed with PayPal are failing to capture the total amount of the order. The issue appears to only affect some PayPal orders. Other checkout methods are working as expected. Our team is currently investigating this issue and will provide updates as more information becomes available.
Feb 5, 15:02 CST
Resolved - This incident has been resolved.
Feb 10, 08:13 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 15:51 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 08:33 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 09:14 CST
Investigating - We have received a number of reports of store based emails including order confirmation emails not being successfully delivered. Our team is currently investigating these reports and will update here as more information becomes available.
Feb 3, 17:11 CST
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 CST
Scheduled - Volusion will be deploying an update to our platform on Thursday, February 6th from 4:00 AM until 5:00 AM Pacific Time. You may experience some intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond immediately.
Feb 4, 14:22 CST
Feb 5, 2025
Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 13:52 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 12:33 CST
Investigating - We have received reports of Stripe with Volusion Payments checkout fields failing to display on the premium checkout page. The issue appears to only impact using Stripe on checkout, other payment methods work as expected. Our team is currently investigating this issue and will provide updates as more information becomes available.
Feb 4, 09:56 CST
Feb 3, 2025