Volusion Status

All Systems Operational

Volusion Platform Operational

Merchant Storefronts Operational

Payment Gateway Services Operational

Email Services Operational

Third-Party Services Operational

Merchant Dashboard Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Notification Mar 22, 2023 00:00-04:00 CDT

Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, March 21st from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Mar 20, 2023 - 14:51 CDT

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Issues With Stripe Payment Captures

Resolved - This incident has been resolved.
Mar 17, 13:46 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 11:35 CDT

Investigating - We are investigating reports that some merchants are having issues with the capture functionality in Legacy Stripe. This does not affect merchants using Stripe as part of Volusion Payments. We will provide updates as they become available.
Mar 17, 10:22 CDT

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 13, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 01:00 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some servers Sunday, March 12th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Mar 10, 15:49 CST

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Product Page Loading Issues

Resolved - This incident has been resolved.
Mar 9, 20:06 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 15:17 CST

Investigating - We are currently experiencing some technical difficulties that are causing delays in loading product pages on our website. Our team is working diligently to resolve the issue as quickly as possible and we apologize for any inconvenience this may have caused.

We appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to restore normal service and will keep you updated on the progress.
Mar 9, 12:41 CST

EMEA - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 9, 00:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 20:00 CST

Scheduled - Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, March 8th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Mar 3, 11:35 CST

Mar 8, 2023

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 8, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, March 8th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Mar 3, 11:33 CST

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 8, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:00 CST

Scheduled - Tuesday, Mar 7th from 6:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance on my.volusion.com and licensing.volusion.com. You may experience intermittent connectivity to those sites which may affect log in. As always, we do everything we can to keep interruptions to an absolute minimum.
Mar 6, 20:50 CST

Mar 7, 2023

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 7, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 00:00 CST

Scheduled - Volusion will be conducting emergency maintenance to our Payment Processing Environment on Monday, March 6th from 10:00 PM until 1:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Mar 3, 16:38 CST