FTP Access – Intermittent Connectivity Issues
Update - We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 23, 2025 - 09:50 CDT
Update - We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 22, 2025 - 19:02 CDT
Investigating - We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
Apr 22, 2025 - 10:42 CDT
Uptime over the past 90 days. View historical uptime.
Volusion Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Merchant Storefronts Operational
Payment Gateway Services Operational
Email Services Operational
Third-Party Services Operational
Merchant Dashboard Operational
Support Operational
FTP Degraded Performance
90 days ago
100.0 % uptime
Today
Volusion Branded Sites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Partial outages on stores using Site Designer
Resolved - This incident has been resolved.
Apr 24, 09:57 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 17:58 CDT
Investigating - We are noticing partial outages on stores using site designer. We are currently investigating and will update you here as soon as possible.
Apr 23, 16:43 CDT
Apr 23, 2025

Unresolved incident: FTP Access – Intermittent Connectivity Issues.

Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 CDT
Scheduled - Volusion will be conducting proactive maintenance on some AMER (Americas) servers Tuesday, April 15th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short time during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Apr 11, 14:43 CDT
Apr 15, 2025
Errors on Some Storefronts
Resolved - This incident has been resolved.
Apr 15, 16:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 14:58 CDT
Investigating - Some site designer stores may be experiencing intermittent downtime. We are working to resolve this issue as soon as possible and will provide ongoing updates.
Apr 15, 12:51 CDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage