Slowness in Admin Areas and Intermittent Errors on Category Pages

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Oct 21, 2026 - 14:15 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2026 - 11:37 CDT

Investigating

We are currently investigating an issue causing slowness across storefronts and admin portals, as well as intermittent errors on storefronts while browsing category pages. Our engineering team is actively working to identify the root cause and restore full performance. We will provide updates as soon as more information becomes available.

Posted Oct 21, 2026 - 11:23 CDT

This incident affected: Volusion Platform (Merchant Storefronts, Merchant Dashboard).