Some Customers Cannot Capture Orders

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Oct 14, 2022 - 16:07 CDT

Monitoring

We have received reports of some merchants being unable to capture orders that were already authorized. We have implemented a solution that should allow these payments to be captured in the order screen. If you continue to experience any issues capturing payments in your store, please contact our Support team for further assistance.

Posted Oct 13, 2022 - 17:39 CDT

Investigating

"We are receiving reports of some merchants being unable to capture payments on orders that were placed in the last few days. Our team is investigating this and will provide further updates as we receive them."

Posted Oct 13, 2022 - 11:31 CDT

This incident affected: V1 (V1 - Dashboard Services).