504 errors when loading storefronts

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Sep 03, 2023 - 16:45 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2023 - 15:43 CDT

Investigating

We are receiving reports that some store fronts are failing to load with a 504 Gateway Timeout error message. We are investigating the issue and will post updates here as they become available.

Posted Sep 03, 2023 - 14:39 CDT

This incident affected: Volusion Platform (Merchant Storefronts).