Errors with Checkout using PPCP and Live Rates

Incident Report for Volusion

Resolved

This issue has been resolved.

Posted Oct 02, 2026 - 15:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2026 - 09:55 CDT

Identified

We have identified the issue and a fix is being implemented.

Posted Oct 02, 2026 - 09:49 CDT

Investigating

Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.

Posted Oct 02, 2026 - 09:27 CDT

This incident affected: Volusion Platform (Payment Gateway Services, Third-Party Services).