Some stores are reporting 500 errors

Incident Report for Volusion

Resolved

The incident has been resolved.
Posted Aug 16, 2024 - 16:53 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 16, 2024 - 16:09 CDT

Update

We are continuing to investigate the issue.
Posted Aug 16, 2024 - 13:48 CDT

Update

We are continuing to investigate the issue.
Posted Aug 16, 2024 - 11:52 CDT

Investigating

We are currently investigating and will update this page as we learn more and work towards a fix.
Posted Aug 16, 2024 - 09:46 CDT
This incident affected: Volusion Platform (Merchant Storefronts, Merchant Dashboard).