Third party vendor issue impacting some of our support services.

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Dec 11, 2024 - 17:24 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2024 - 16:34 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 11, 2024 - 14:47 CST

Investigating

We are currently experiencing an issue with one of our vendor internal applications, limiting out ability to troubleshoot support issues. The vendor is aware of the issue and is working to resolve it. This issue does not impact merchant storefronts or the store admin dashboard.

We are currently monitoring this situation and will update as more information becomes available.

Posted Dec 11, 2024 - 13:41 CST

This incident affected: Volusion Platform (Support).