Admin Account Creation Errors

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Jul 13, 2026 - 15:39 CDT

Monitoring

Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.

Posted Jul 13, 2026 - 14:54 CDT

Identified

We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts.

This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached.

In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/

Posted Jul 13, 2026 - 14:23 CDT

This incident affected: Volusion Platform (Merchant Dashboard).