Update - We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 23, 2025 - 09:50 CDT
Update - We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 22, 2025 - 19:02 CDT
Investigating - We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
Apr 22, 2025 - 10:42 CDT
Volusion Platform
Degraded Performance
90 days ago
100.0
% uptime
Today
Merchant Storefronts
Operational
Payment Gateway Services
Operational
Email Services
Operational
Third-Party Services
Operational
Merchant Dashboard
Operational
Support
Operational
FTP
Degraded Performance
90 days ago
100.0
% uptime
Today
Volusion Branded Sites
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 24, 09:57 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 23, 17:58 CDT
Investigating -
We are noticing partial outages on stores using site designer. We are currently investigating and will update you here as soon as possible.
Apr 23, 16:43 CDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 CDT
Scheduled -
Volusion will be conducting proactive maintenance on some AMER (Americas) servers Tuesday, April 15th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short time during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Apr 11, 14:43 CDT
Resolved -
This incident has been resolved.
Apr 15, 16:46 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 14:58 CDT
Investigating -
Some site designer stores may be experiencing intermittent downtime. We are working to resolve this issue as soon as possible and will provide ongoing updates.
Apr 15, 12:51 CDT