All Systems Operational

Uptime over the past 90 days. View historical uptime.
Volusion Platform Operational
90 days ago
100.0 % uptime
Today
Merchant Storefronts Operational
Payment Gateway Services Operational
Email Services Operational
Third-Party Services Operational
Merchant Dashboard Operational
Support Operational
FTP Operational
90 days ago
100.0 % uptime
Today
Volusion Branded Sites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 24, 2025

No incidents reported today.

Oct 23, 2025
Intermittent Checkout Failure
Resolved - We have a fix in place and can confirm that this incident is resolved.
Oct 23, 12:25 CDT
Identified - We have identified the cause of the order display issue and we are working on applying a fix.
Oct 22, 13:57 CDT
Investigating - We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.
Oct 22, 11:54 CDT
Oct 22, 2025
Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Intermittent Issues with Paypal Components
Resolved - This incident has been resolved.
Oct 16, 17:01 CDT
Monitoring - PayPal has resolved an issue on their end and we have confirmed that the 'Show Paypal Credit/Debit Card Fields' now correctly displays the credit card fields and allows customers to enter their information. We will continue to monitor the situation.
Oct 16, 16:04 CDT
Update - We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available.
Oct 16, 13:33 CDT
Investigating - Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.
Oct 16, 12:32 CDT
Oct 15, 2025
Phone With an Expert Temporarily Unavailable
Resolved - Our provider has implemented a fix. Phone Support is available again during normal operating hours.
Oct 15, 22:24 CDT
Identified - Our phone provider is experiencing an outage.
In the meantime, please reach out with any support issues by chat or email us at support@volusion.com
Oct 15, 13:54 CDT
Investigating - Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at support@volusion.com
Oct 15, 13:24 CDT
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 CDT
Scheduled - Volusion will be conducting proactive security updates and maintenance on some servers Tuesday, October 14th from 8:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Oct 8, 14:01 CDT
Oct 14, 2025
Downtime on Sites Due to Cloudflare Maintenance
Resolved - This incident has been resolved.
Oct 14, 08:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 08:43 CDT
Identified - We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix.
Oct 14, 08:21 CDT
Investigating - Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.
Oct 14, 05:44 CDT
Chat With an Expert Temporarily Unavailable
Resolved - This incident has been resolved.
Oct 14, 00:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 17:26 CDT
Investigating - Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at support@volusion.com
Oct 13, 11:38 CDT
Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Partial Outage on Some Site Designer Stores
Resolved - This incident has been resolved.
Oct 10, 19:34 CDT
Monitoring - We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.
Oct 10, 15:06 CDT
Investigating - Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.
Oct 10, 14:37 CDT
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