Some Stores Cannot Take Payments
Monitoring - A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
May 29, 2025 - 15:52 CDT
Update - We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.
May 29, 2025 - 11:01 CDT
Investigating - We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.
May 29, 2025 - 10:12 CDT
Uptime over the past 90 days. View historical uptime.
Volusion Platform Operational
90 days ago
100.0 % uptime
Today
Merchant Storefronts Operational
Payment Gateway Services Operational
Email Services Operational
Third-Party Services Operational
Merchant Dashboard Operational
Support Operational
FTP Operational
90 days ago
100.0 % uptime
Today
Volusion Branded Sites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 3, 2025

No incidents reported today.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

Unresolved incident: Some Stores Cannot Take Payments.

May 28, 2025

No incidents reported.

May 27, 2025
The Premium Checkout Feature is Down
Resolved - This incident has been resolved.
May 27, 16:08 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 14:24 CDT
Investigating - The Premium checkout feature is currently experiencing an outage. We are working quickly to investigate and resolve this issue and will post updates as soon as possible.
May 27, 13:15 CDT
Some stores have reported downtime
Resolved - This incident has been resolved.
May 27, 16:06 CDT
Monitoring - We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.
May 27, 12:30 CDT
Investigating - We have received reports of downtime and are currently investigating. We will update you here as soon as possible.
May 27, 12:26 CDT
FTP Access – Intermittent Connectivity Issues
Resolved - This incident has been resolved.
May 27, 13:12 CDT
Update - We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 23, 09:50 CDT
Update - We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Apr 22, 19:02 CDT
Investigating - We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
Apr 22, 10:42 CDT
May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 21, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 CDT
Scheduled - Volusion will be conducting proactive security updates and maintenance on some servers Tuesday, May 20th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 13, 14:28 CDT
May 20, 2025

No incidents reported.

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